Screens, screens everywhere, and not a moment to think… If you’re like most people, your field of vision is generally full of screens and you choose mobile first throughout the day. Televisions, laptops, tablets, smartphones… you’re almost always looking at one or more of these things. And when you’re not looking at a screen, you’re…
Satisfying customer experience starts within the customer’s mind. Their initial perception of your business will be set by your messaging and the messaging of competitors, word of mouth, past experiences they’ve had with similar companies, and their own imagination.
With mobile technology available today through apps and mobile websites you can improve customer service, customers can now access information & receive excellent customer service faster than ever. Businesses live and die by their customer service.
Anyone who’s been to Sonic knows what unmet expectations feel like. If you’re a small business owner, you’ve probably come to hate the verb “expect” more than any other. Customers have a whole lot of dreams about what you can deliver, and it’s all too easy to come up short when someone has their eyes to the sky. In the tech…
Business owners understand the value of having excellent service, but what else goes into making the perfect customer experience? Companies are beginning to realize that customer experience management is a real thing that needs careful attention, as it will bring in and maintain new leads and recurring revenue. Great customer service is an extension of any…
What’s the secret to success for today’s new business owners? Engagement. When it comes to marketing, the old approach of general advertising and pitching to customers just won’t work. Customers want to be engaged with, shown that they matter and know that you’re listening. Brands are learning that they must shift from mass marketing and…